Shipping Policy
Last updated: September 14, 2025
1. Processing
Orders processed within 1–2 business days (Mon-Fri).
2. Origin
All shipments originate from Warsaw, Poland.
3. Destinations
We currently ship only to the United States.
4. Methods & Times
-
U.S.: 7–10 business days (including processing) (Mon-Fri)
Orders are shipped from Poland via international courier partners. Final U.S. delivery may be by USPS, UPS, or FedEx.
5. Costs
Shipping costs are shown at checkout. Free shipping promotions may apply.
6. Tracking
Tracking information is provided via email after dispatch.
7. Duties & Taxes
Orders ship from Warsaw, Poland. Most U.S. shipments clear customs without extra duties. If any duties apply, they are shown at checkout or billed by the courier.
8. Returns of Undeliverable Packages
Defective/incorrect items receive a prepaid return label. Voluntary returns may be shipped back to Poland at customer’s cost. (see Return & Refund Policy).
9. Lost/Delayed
We will investigate and resolve issues (refund or replacement).
10. Contact
Velminor – Shipping Department.
Business Name: Velminor (operated by Rhuge Sp. z o.o)
Address: Nowogrodzka 31, 00-511 Warsaw, Poland
Email: info@velminor.com
Phone: +48 (793) 919 134
Monday–Friday, 9:00 AM – 5:00 PM (CET)
English-language support. Responses within 24 hours on business days.