Shipping policy
Last updated: September 30, 2025
1. Processing & Order cutoff Time
Orders processed within 1–2 business days (Mon-Fri).
Order cutoff Time: 5 PM (CET).
2. Shipping Zone
We currently ship only to the United States.
3. Shipping Methods & Times
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U.S.: 7–10 business days (including processing) (Mon-Fri)
Orders are ship from Poland via international courier partners. Final U.S. delivery may be by USPS, UPS, or FedEx.
4. Shipping Costs
Shipping costs are shown at checkout. Free shipping On all Orders.
5. Tracking
Tracking information is provided via email after dispatch.
6. Duties & Taxes
Orders ship from Warsaw, Poland. Most U.S. shipments clear customs without extra duties. If any duties apply, they are shown at checkout or billed by the courier.
7. Returns of Undeliverable Packages
Defective/incorrect items receive a prepaid return label. For voluntary returns, customers are responsible for return shipping costs to Poland. Prepaid labels are only provided for defective or incorrect items.. (see Return & Refund Policy).
8. Lost/Delayed
We will investigate and resolve issues (refund or replacement).
9. Contact
Velminor – Shipping Department.
Business Name: Velminor (operated by Rhuge Sp. z o.o)
Address: Nowogrodzka 31, 00-511 Warsaw, Poland
Email: info@velminor.com
Phone: +48 793 919 134
Monday–Friday, 9:00 AM – 5:00 PM (CET)
English-language support. Responses within 24 hours on business days.